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From Demo to Pro: Actual Q&A from a Prospective Truckbase Customer

We recently had the pleasure of conducting a demo for a forward-thinking trucking company that not only ended up becoming a customer but is also contemplating an upgrade to our Pro Tier. During the demo, they posed some insightful questions that we believe are indicative of the thoughtful consideration we see from many of our prospective clients. To help others in their decision-making process, we thought we'd share these queries along with our responses.
Published on
March 11, 2024
min read

We recently had the pleasure of conducting a demo for a forward-thinking trucking company that not only ended up becoming a customer but is also contemplating an upgrade to our Pro Tier. During the demo, they posed some insightful questions that we believe are indicative of the thoughtful consideration we see from many of our prospective clients. To help others in their decision-making process, we thought we'd share these queries along with our responses.

1. How intuitive is the driver app's user interface, and how easy is it for drivers to navigate and access key features?

From Day One, “ease of use” has been a guiding principle for our entire product team. The app’s interface is designed with the driver’s day-to-day challenges in mind, ensuring that key features are not only intuitive to navigate but also accessible with minimal taps. From the ease of logging hours to real-time communication with dispatch, our app ensures that drivers can focus on the road ahead while staying connected.

2. What is the process for setting up integration with QuickBooks within the TMS?

The integration process with QuickBooks is straightforward and designed for simplicity. Truckbase uses a secure API to connect with your QuickBooks account, allowing for real-time syncing of invoicing data. This integration aims to reduce manual data entry and ensure financial accuracy across your operations.

3. Can you demonstrate the real-time tracking feature?

Yes, we can showcase this in a demo! Truckbase's real-time tracking feature provides you with live updates on your fleet's location. This enables not only enhanced operational efficiency but also ensures that you can provide customers with real-time status updates, enhancing your service offering.

4. What kind of KPIs and metrics can I access through Truckbase?

Truckbase offers a comprehensive suite of KPIs and metrics that empower you to measure and analyze every aspect of your operations. From driver performance and fuel efficiency to revenue per mile and on-time delivery data, our dashboard gives you a 360-degree view of your business's health.

5. What kind of training and support do you provide during the implementation process?

Every trucking operation is unique in its own way. We pride ourselves in providing white glove support and training to each customer, without limits. We both win when we can ensure that you and your team can leverage the full power of Truckbase. And with all that said, most customers find they can dispatch their first load on their own almost immediately – it’s that intuitive to learn and use.

6. Can you demonstrate how the AI-powered load builder works?

The AI-powered load builder is a seamless tool that reads data from your Rate Confirmations and automatically builds loads in Truckbase for you without any data entry! We’ll happily show you how it works in a demo.

7. As we grow and take on more clients, how can Truckbase help us maintain and improve our customer service?

Truckbase scales with your business, providing tools that streamline communication, improve reporting, and enhance transparency with your clients. As you expand, our system can help manage the increased complexity without compromising the customer service that sets you apart. By harnessing the power of the Truckbase system, you can grow your business without growing your office staff at the same rate.

8. What specific features and functionalities differentiate Truckbase from other transportation management software offerings?

Truckbase stands out through its intuitive design, comprehensive feature set, and commitment to small and medium-sized carriers. We focus on user-friendly tools that don’t skimp on power or capability, from our advanced dispatch system and real-time tracking to our robust reporting and analytics.

Conclusion

We appreciate these questions as they reflect the priorities of many in the trucking industry: efficiency, scalability, and reliability. If these are the qualities you're looking for in a TMS, we invite you to get in touch for a personalized demo to see Truckbase in action.

Schedule your demo today to understand how Truckbase can help.

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